AI is revolutionizing the world of post-sales customer success. It's already breaking the mold to deliver faster, smarter, and more impactful results - with even more to come in 2025. Join industry leaders, innovators and practitioners as we dive into the real-world strategies top companies use to cut costs, boost retention, and uncover growth opportunities with AI.
From must-have AI skills for 2025 to tested tactics that
save time and deliver results, you’ll get everything you need to elevate your post-sales game during this half
day event. Join us to discover how AI is rewriting the
rules and unlocking the future of customer success.
2024 has proven that AI is here to stay. And not just stay - AI has set fire to the 'old ways' of delivering customer success, and is rebuilding how we think about - and take action on - our customers needs. Join Nick Mehta, CEO at Gainsight, and the Gainsight team in an engaging opening keynote to discover how AI is turning the post-sales customer journey on its head. You'll hear what we've learned about AI over the last year and what's ahead - including critical AI skills CS teams need to leverage to keep up in 2025. This event is one you won't want to miss!
Join an engaging panel of AI leaders to learn how to reclaim your time and amplify your impact with AI strategies every customer facing teammate should explore. Hear how post-sales teams are using AI to save time, surface more comprehensive insights, and drive proactive customer success. You’ll discover practical use cases to up your game and deliver exceptional results in 2025 through an engaging dialogue around what works and what doesn’t for AI in CS.
AI has to drive real results to make an impact and prove its value in post-sales. In this expert panel, learn how leading companies are leveraging AI for measurable time savings, clear churn reduction, and even programmatic identification of expansion opportunities. You’ll walk away with top strategies to implement and an understanding of what metrics to look at in order to measure the impact of AI.
In this hands-on workshop, you'll dive deep into how to harness the full power of AI conversations. We'll examine real-world scenarios from people who have discovered surprising ways to enhance their work. You'll go hands-on to try (and to tweak!) their tactics, and craft your own personal instructions to customize and steer any chat-like AI tool. You'll leave with fresh ideas and specific tactics to transform your natural workflow with AI.
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